One of our Company Values is Talent - we aim to attract, grow and retain talented individuals who will aim high and drive our business forward. We are now recruiting for a talented Regional Manager to join our team.

Responsibilities:
To ensure the highest level of Member service through the establishment of an effective Field Management team, managing the regional Meeting base through competitive analysis and optimisation of attendance averages and continuous service monitoring while achieving company targets for growth and cost control.
The Regional Manager will work with a high degree of autonomy. They will report directly to the Operations Director and have regular meetings with the Operations Director, Regional and Senior Management teams.
The Regional Manager will be actively visible in the region managing a team that is currently made up of 12 ASMs working from home. The current position will require continuous improvement in the overall performance of the region and its contribution to the ongoing growth and increased profitability


Key Accountabilities:

To ensure the effective management and development of field personnel to ensure the achievement of Company targets and quality of service.

To select, train and develop Area Service Managers
Provide clarity of leadership and direction to build strengths and exploit opportunities across areas
Develop teamwork and shared best practice across the region via regular meetings with ASMs individually, in groups or at Regional meetings and Company training
Monitor performance to ensure targets are being met and focus is on KPIs
Facilitate close working relationships between Ops Support and field managers to ensure efficient provision of analysis and management support.

To ensure individual Managers performance targets are set, monitored and achieved:

Plan meeting base for each Area in line with targets to ensure that we have profitable growth.
Individual planning meetings with each member of the team to develop and implement strategies to ensure Managers achieve individual performance targets and deliver revenue growth.
Setting targets and business objectives to support regional targets, direct and support ASMs to achieve these objectives whilst maintaining Leaders’ focus on Member service
Plan growth in meetings with Mappoint area planning tool
Plan, organise and hold Regional Meetings (approx 9 per year)
Monitoring and discussion of Service Development Visits and identifying potential training needs

To ensure sufficient Leaders are recruited of the required quality in the right locations to ensure service quality and growth objectives are met

Plan in advance the number of Leader workshop places required in a year
Ensure Area Service Managers are focused and working towards recruiting Leaders to enable us to deliver quality service and meet Company targets.
Support ASMs in managing Leader base to support strong and good Leaders with training & coaching whilst managing weak Leader performance issues.

To ensure adequate information is gathered and analysed within Ops Support in a consistent manner to ensure Company objectives are achieved

Tally sheet data entered
All information relevant to our business is gathered and analysed within Ops Support.
Competitor’s information is collected, logged and is used to learn about competitors and to use their venues
Use of Ops Support for administrative and analytical support for ASMs and RM

To help identify training needs to ensure the highest level of management and Leader skills

To actively participate in management meetings at Maidenhead office, inputting into programme, training, product and marketing development
o Support Maidenhead office with active feedback and input of field issues and Member/ Leader needs
o To pro-actively support the training team in developing new and ongoing company training initiatives
o Give clarity of direction and context to ASMs on new initiatives and business development
o Strengthen Maidenhead/ field relationships by encouraging interaction between regional team and Maidenhead/ other field personnel and participation from other team members at Regional meetings, business meetings and key forums
o Support programme innovation efforts at road shows


Skills and Behaviours:

Clear Leadership acumen
Proven man management and communication skills
Good numeric, forecasting and analytical skills.
High degree of skill in organising and system development
High degree of self-motivation and stamina.
An ability to interpret management information and financial data and develop business objectives to improve performance

Key Attributes of the candidate will be;
Leadership stature and confidence with a team, strong presentation skills and ability to inspire and motivate teams at every level in the company
Strong analytical and interpretive abilities
A ‘can do’ attitude and ability to manage a number of conflicting priorities Real empathy with the field, the Member needs coupled with an ability to ‘step back’ and objectively manage difficult situations.
A direct and honest approach to coaching and training.
An ability to build teams with a common purpose shared goals and shared best practice
Confidence to debate articulately and clearly and input to discussion within senior management environment
Strong listening and adaptability skills

We don’t just pay lip service to these values - we make them a part of everyday life in our organisation, as we know that they are vital in maintaining Weight Watchers’ position as a successful business and a great place to work. We bring these values into our recruitment process, and actively search for individuals who can demonstrate these values in the way they work.

£50-65k basic salary plus bnefits and bonuses

Contact details

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