Duties and Responsibilities:


Managing and assuming performance responsibility for the fee collection activities of two Fees Officers. This will involve:

Managing the day to day running of the designated group within the Fees team.

Setting and communicating overall objectives and priorities for the relevant team members, agreeing performance milestones and ensuring best use of available resources

Setting and managing short term collection activities and instigating, planning and implementing focused exercises from time to time.

Monitoring achievement against target(s) and introducing improvement initiatives, implementing revised methods / procedures etc., where necessary.

Coordinating the testing and implementation of IT solutions delivered and arrange staff training as appropriate.

Managing the production and maintenance of main operational procedure notes in designated areas of responsibility.

Producing summary progress sheets and debt situation reports at regular intervals

Devise and manage internal service level targets to receive cases from principal credit control team and process and transfer to external collection agents.

Plan and manage the debt write off process throughout the financial year, arrange referral and ensure recording of cases put before the Asst. Director of Finance and the Finance Committee. Provide up to date analyses of debts written off.

Provide on demand information and guidance to departments on a range of fee and debt related issues and ensure clear, accurate and timely communications to all internal sections when operational changes etc. are implemented.


27 days holiday

Pension





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Contact details

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• Phone: 01753 868290