One of our most important clients is looking for an experienced Back Office RAN Support Engineer. The key objectives and deliverables for the Nokia RAN Support Engineer are:

*To be part of, and to effectively contribute to, the objectives and work of the Back Office RAN Support team.
*Highly specialised systems engineer providing technical support and guidance for O&M engineers
*Escalate & Liaise with Vendors & service providers for 4th line support until resolution
*Support during Vendor / Supplier ORM's with technical / statistical data as required

Operational experience required for the Back Office RAN Support Engineer:

*3rd line technical support for all aspects of the Nokia RAN comprising RNC, AXC and Node B elements
*Responsible for high level analysis, diagnosis and problem solving on the RAN
*Advising on the processes and procedures within ETL that the RAN Support team are responsible for and have involvement with.
*Interfacing with Engineering and Network rollout to ensure that all technical issues that will affect the operational environment are included in testing, discussions etc
*Ensure that all necessary hardware and software functionality is included and performance limitations are understood within Operations.
*Advising of any skills that are required within the team.
*Ensure that sufficient documentation exists to be able to audit RNC's.
*Ensure that accurate RNC configuration documentation is maintained and an adequate disaster recovery procedure is produced.
*Closely monitoring the planned works on the deployed RAN on a switch by switch basis, to ensure that network availability is sufficiently maintained taking the necessary corrective action where necessary.
*Ensure that the RAN availability is maintained whilst carrying out hardware and software upgrades.
*To maintain maximum levels of RAN availability by assisting in the development and / or enhancement, of reactive & proactive skills and processes.
*Ensuring that the RAN security is maintained at all times.
*Advising the team responsible for the above activities, assisting with prioritising work and giving direction and motivation.
*Effectively escalate & liaise with Vendor support until fault resolution.
*Out of hours support as part of an on-call rota
*Maintain all KPI and SLA above agreed levels

Technical Competencies for the Nokia RAN Support Engineer:

*Min 3 years Integration and / or support experience of NOKIA RNC AXC and Node B operation and maintenance
*In depth working technical knowledge of 3g telecommunication networks
*Sound understanding of ATM and IP networks and protocols
*In depth understanding of Nokia RNC, BSC, Node B or BTS
*Good knowledge of Nokia NetAct
*Experience in 3rd Line Support and familiarisation with an On-Call environment

Person Specifications Back Office RAN Support Engineer:

*Excellent communication skills
*Attention to detail, analytical and methodical
*Enjoys working within a team but also able to work on own initiative
*Conscientious, flexible, professional and organised approach to work
*Works well under pressure and to strict deadlines
*Pro-active - flexible approach to work
*Dynamic - strong team player
*Good attention to detail and thoroughness including Logical, Analytical, conscientious approach
*Self Managed - Ability to work as an individual.
*Responsible/Accountable
HNC,HND or equivalent (related subjects)
*Relevant Nokia RAN qualifications

This is a fantastic opportunity to secure a long term contract with a company that has a growing presence in the Telecoms market. Please send your CV to haymann@mandevillegroup.co.uk to be considered.

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