Location: Slough, Berkshire (20 mins from Paddington)
Type: (Part-time& Full-Time)
Salary: £15,000 - £21,000 plus Bonus
Benefits: N/A

ROLE:
To ensure through activity and supervision, that the operations of the business are run smoothly, professionally, whilst adopting a cost effective method at all times. Responsibilities include:
a) Providing a high level of service to both existing and new clients – Account Management.
b) Ensuring that jobs are allocated appropriately i.e. Engineers vs. Subcontractors.
c) Managing the workload of a team of locksmiths, allocating work, route planning and ensuring all jobs are completed on time.
d) Quotations for work; reporting; pricing; invoicing.
e) General office processes – Paperwork.


ESSENTIAL SKILLS/EXPERIENCE:
a) Effective communication skills both over the telephone and face to face.
b) Man-management skills / supervisory experience is essential for the team leader position.
c) An excellent work ethic with a mental toughness and a desire to learn and take on additional responsibility.
d) PC Literate with competent keyboard skills.
e) Flexibility to adapt hours and work to meet customer demand.

Please note: You will need to have Team Leading experience to be considered for the Team Leader role, which has a basic salary of £17-21K. The customer service executive role has a basic salary of £15-17K.

You may have experience in the following roles: Customer Service, Call Centre, Financial Services, Contact Centre, Customer Support, Customer Service Executive, Financial Services Customer Services, Customer Service Advisor, Customer Service Representative, Call Centre Advisor, Call Centre Representative, Debt Advisor, Customer Service Executive, Outbound Call Centre Executive, Customer Service Team Leader, Call Centre Team Leader, Contact Centre Team leader, Customer Support Team Leader, Customer Support Manager, Call Centre Manager, etc

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