Service Advisor

Our Client is a large HGV dealership with sites in and around Berkshire and Middlesex. They are currently looking to employ a number of Service Advisors across their sites. You will need to have had previous experience of working as a service Advisor within the automotive industry and preferably with Trucks although people with a car background will be considered.

In return they are offering great salary and package.

Main Responsibilities for service advisor:
(a) To assess customers needs and requirements
(b) Courteous and efficient use of the telephone
© To maintain an up-to-date knowledge of vehicle service, repair and warranty policies and product changes
(d) To advise on service/repair matters
(e) Interpreting and advising customers on warranty policy
(f) To supply estimates for necessary work in conjunction with Workshop Controller/Foreman
(g) To record and communicate, accurately, customer work instructions
(h) To load the workshop to an optimum level
(i) To advise customers of outstanding repairs upon collection
(j) Maintain customer record system where necessary
(k) Insure that all relevant paperwork is completed in the job pack prior to hand over to work shop control.
(l) To ensure that extra work due is checked according to age & mileage
(m) To ensure calls are returned promptly and efficiently
(n) To ensure manufacturers recalls are checked and actioned if required

Salary for the service advisor will be around the £19000 depending on experience.
Positions available in Newbury, Reading and around Heathrow.

Contact details

• Email: ed@excelresourcing.co.uk

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